Fme Autos Limited Vulnerable Customer Policy

Definition of Vulnerable Customers:

Vulnerable customers include individuals with disabilities, elderly customers, those with language barriers, individuals with mental              health conditions, or any other group that may require additional support.

Training and Awareness:

We aim to promote awareness on identifying and assisting vulnerable customers, including disability awareness, communication                techniques, and sensitivity training.

We seek to ensure staff members are equipped to handle various customer needs.

Complaint Handling:

A designated point of contact will be available to address complaints and feedback from vulnerable customers.

Complaints will be thoroughly investigated, and appropriate actions will be taken to address any issues identified.

The dealership will strive to resolve complaints in a timely and satisfactory manner.

Regular Policy Review:

The Vulnerable Customer Policy will be reviewed periodically to ensure its effectiveness and compliance with changing regulations             and customer needs.

Updates and improvements will be made as necessary.

      Our aim is to prioritise inclusivity, communication, and support to ensure a positive experience for all customers, regardless of their             vulnerabilities or special requirements.

         If you have any questions regarding our Vulnerable Customer Policy please contact us on 01889 504296